Refund Policy

1. Scope

This Refund Policy applies to Archify subscriptions, which are billed through Stripe. There is no free plan, so every billing relationship here starts when you choose Starter, Pro, or Studio.

2. Cancelling a subscription

You can cancel at any time from the billing area of your account. Cancelling stops future renewals, and your plan stays active until the end of the period you already paid for, with the credits included in that period.

We do not automatically refund a partial period when you cancel, because the credits for that period remain available to you until it ends.

3. When we issue a refund

Write to support@archify.lat within 14 days of a charge and we will review it. We issue refunds in the following situations:

• You were charged twice for the same period, or charged after a cancellation you can evidence.
• You were charged for a plan you did not intend to buy and you have not generated a concept set on that period.
• The workbench was unavailable for a sustained part of your billing cycle and we could not provide a workaround.
• A charge was made without your authorisation.

4. When we do not issue a refund

Outside the situations above we generally do not refund consumed billing periods, because generation costs are incurred when a task runs.

• Change of mind after credits have been used.
• Dissatisfaction with the architectural direction of a generated scheme.
• A project that cannot proceed for planning, structural, or site reasons outside our control.
• Accounts suspended for breaching the Terms of Service.

5. Unused credits

Unused credits stay available while your plan is active, and roll over month to month within the same subscription. If you cancel, any remaining credits expire with the end of the paid period and cannot be exchanged for cash.

6. How to request a refund

Email support@archify.lat from the address associated with your account, include the invoice number or Stripe receipt, and describe what happened. We reply to refund requests within five business days.

Approved refunds are returned to the original payment method through Stripe. Depending on your bank, the credit may take five to ten business days to appear.

7. Chargebacks

If you believe a charge is wrong, contact us first. Filing a chargeback without contacting us can suspend the account while the dispute is open, and we would rather fix the problem directly.

8. Contact

Questions about billing can be sent to support@archify.lat.